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From: bell@eniac.seas.upenn.edu (Mike Bell)
Newsgroups: comp.sys.mac
Subject: Attention all Suitcase Owners...
Message-ID: <4881@netnews.upenn.edu>
Date: 24 Aug 88 17:14:01 GMT
Sender: news@netnews.upenn.edu
Reply-To: bell@eniac.seas.upenn.edu (Mike Bell)
Organization: University of Pennsylvania
Lines: 21



   As a registered owner of Suitcase , I received the update (1.3->2.0)
notice from Fifth Generation Systems, the people who now publish the program.
In the letter that I received from them, they said that 2.0 would be available
at the Boston Expo. Well, I sent in the update form with my credit card 
number, and the Boston dates came and went without a new Suitcase. Yesterday
I got my credit card bill in the mail, and guess what was on it -- you got it, 
the Suitcase upgrade price. I called the company a couple of minutes ago, and
was told that version 2.0 would ship on Sept. 15. That date is 1 month after
they charged my credit card for the program. I think that this is a pretty 
sleazy practice, and I would encourage anyone else who is thinking of upgrading
to wait until the new version is out before sending any money.
   I guess that this is the price we pay as the Mac grows up -- the little 
developers who are try to put the customer first are swallowed up by bigger
companies, whose business practices are not as customer oriented as they
possibly should be.


			Mike Bell
			Bell@eniac.seas.upenn.edu