Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!rutgers!ucsd!ucbvax!unisoft!gethen!bdt!david From: david@bdt.UUCP (David Beckemeyer) Newsgroups: comp.unix.microport Subject: Re: uport questions Message-ID: <376@bdt.UUCP> Date: 3 Sep 88 00:43:28 GMT References: <2569@alembic.UUCP> <1172@bellboy.UUCP> Reply-To: david@bdt.UUCP (David Beckemeyer) Organization: Beckemeyer Development Tools, Oakland, CA Lines: 34 In article <1172@bellboy.UUCP> hack@bellboy.UUCP (Greg Hackney) writes: >If nothing else, I would suggest to uport that they hire a clerk to >reply, "We acknowledge receipt of your mail. Will get back to you >in another phase of the moon.". >-- >Greg I've received these "automated" replies from other companies (no names) and while they are't much help, it's still a little better than nothing. I doesn't even require person, a program could generate the replies. Much better would be an automated "bug reporting" system that could parse subject lines of incoming E-mail to a specific user, perhaps uport!bugs. The subject line could contain the product (286/386) and version number (or whatever else is necessary for uport), then te messages could be added to a data-base with a confirmation mailed back to the sender. I know I'll get flames about how this would bring usenet to its knees, but realistically I think this would work better than the completely free-form method we're all using now to try report problems and get them solved. There could be a separate data-base for "suggestions" (flames) and another for actual bugs. This would also mean that uport could publish the reported bugs, and their fixes or work-arounds for everybody. As it is now, many of the problems I report to uport never appear on a bug-list anywhere. I think if uport doesn't implement something like the above, we are going to have to start posting bugs so we can all find our own solutions and work-arounds which would be a lot worse on the net. -- David Beckemeyer | Beckemeyer Development Tools | "Reckon the Ball's plumb open now, 478 Santa Clara Ave, Oakland, CA 94610 | and it's `swing partner'!" UUCP: ...!ihnp4!hoptoad!bdt!david |