Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!ames!amdcad!sun!pitstop!sundc!potomac!jtn
From: jtn@potomac.ads.com (John T. Nelson)
Newsgroups: comp.unix.wizards
Subject: Re: ranking on IBM (was Re: AT&T Joining OSF)
Summary: big sites need maintenance
Message-ID: <6855@potomac.ads.com>
Date: 28 Aug 88 19:27:17 GMT
References: <347@spies.UUCP> <670025@hpclscu.HP.COM> <269@quintus.UUCP> <2029@swatsun.cs.swarthmore.edu>
Organization: Advanced Decision Systems, Arlington VA
Lines: 25

> One claim that IBM loving friends of mine have made is that on site
> service is very good.  If true, this could be a good selling
> point.  Big sites worry a lot about maintainance.


IBM probably sees to it that you NEED that support by developing
hardware and software that is either unreliable or unapproachable by
anyone except trained individuals.

Guess where you get the training.

I seem to recall that at one time you were *required* by your sales
contract to maintain IBM representatives at your site for hardware and
software support.  Fortunately those bad old days are past.




-- 

John T. Nelson			UUCP: sun!sundc!potomac!jtn
Advanced Decision Systems	Internet:  jtn@potomac.ads.com
1500 Wilson Blvd #512; Arlington, VA 22209-2401		(703) 243-1611

Shar and Enjoy!