Path: utzoo!attcan!uunet!lll-winken!lll-tis!helios.ee.lbl.gov!pasteur!agate!saturn!eshop
From: eshop@saturn.ucsc.edu (Jim Warner)
Newsgroups: comp.dcom.lans
Subject: Re: Ungermann-Bass flames (cont)
Message-ID: <4838@saturn.ucsc.edu>
Date: 15 Sep 88 00:43:00 GMT
References: <3445@phri.UUCP> <3472@phri.UUCP> <336@laic.UUCP> <24870@bu-cs.BU.EDU> <968@helios.ee.lbl.gov>
Reply-To: eshop@saturn.ucsc.edu (Jim Warner)
Organization: University of California, Santa Cruz
Lines: 19

In article <968@helios.ee.lbl.gov> mostardi@ux1.lbl.gov (David Mostardi) writes:

>It would appear that there are several dissatisfied U-B customers.
>Are there any satisfied customers out there in Net Land?

We recently bought a bunch of broadband-ethernet repeaters from them.
They all arrived without manuals.  Plaintive calls to our saleman
produced first promises, and then a claim that if we wanted manuals
we should have ordered them.  This went on for several weeks with
periods of unreturned phone calls, etc.  All this while we were
still holding their money.  The documentation, when it finally
arrived, was pretty wimpy.  The products, however, work fine.

I would recommend, if you think you might need any support,
that you find a more responsive vendor.  At the very minimum,
ask for a complete set of manuals for access one as a precondition
of receiving an order.

jim warner
u of cal santa cruz