Path: utzoo!attcan!uunet!husc6!bloom-beacon!mit-eddie!bbn!bbn.com!levin
From: levin@bbn.com (Joel B Levin)
Newsgroups: comp.sys.mac
Subject: Suitcase upgrade - good news/bad news
Message-ID: <29459@bbn.COM>
Date: 8 Sep 88 16:34:33 GMT
Sender: news@bbn.COM
Reply-To: levin@BBN.COM (Joel B Levin)
Organization: BBN Communications Corporation
Lines: 49

I'm afraid I have no solace for the people who have not heard at all
from the Fifth Generation Systems people about the Suitcase upgrade.

I sent my $25 at the end of July after I got the letter.  Today I
received the following (typos are all mine):
-----
			   August 31, 1988

  Dear Suitcase User:

    We are pleased you elected to order Suitcase 2.0 but regret to
  inform you that we are experiencing a minor delay in shipping.

    Your order is now expected to ship during the week of September
  15, 1988.  Your order has been placed on priority status and you
  will receive your copy before dealer distribution.

    We apologize for this delay and sincerely hope that the revised
  shipping date is acceptable.  If not, please check the refund block
  and return this card at your earliest opportunity.

    Once again, thank you for your continued interest in Suitcase and
  your support of Fifth Generation Systems' products.  Your
  cooperation and understanding are greatly appreciated.

  Sincerely,
  Fifth Generation Systems, Inc.

    [] Please credit my charge account or mail refund, and cancel my
  order for Suitcase 2.0
-----
This was an a reply postage paid card, so I can get my money back for
free if I want.  Since they plan to start shipping in a week, and
since I like Suitcase, I won't choose that option.

Just thought I'd counter some of the less good press the Suitcase
people have been getting, such as the following . . .

>. . . got a call from the [a different product] people saying that no,
>they hadn't lost her check for the upgrade, they just don't cash them
>until they ship (a pleasant contrast with Suitcase), and the release
>has been delayed . . .

I would just as soon they hadn't cashed my check, but they are
providing a reasonable out, IMHO.

	/JBL
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