Path: utzoo!attcan!uunet!van-bc!egami
From: Ernie@egami.wimsey.bc.ca (Ernie Gorrie)
Newsgroups: comp.sys.amiga
Subject: (none)
Message-ID: <1898@van-bc.UUCP>
Date: 30 Sep 88 20:53:52 GMT
Sender: egami@van-bc.UUCP
Lines: 45


	I, too, have been having problems recently with Abel.
	I ordered some software from them about a year ago and had no
problems at all.  This time has been a real pain in the patoot.  I
ordered DPaint II, FACC II, Deluxe Art Parts 1 and 2, FS II, and an
AmiGen all in one order, at the beginning of September and specified
UPS 2nd day air delivery.  I have not received delivery of any of
them yet.
	From what I can figure out, here are some of their problems:
	1.  They must have few items in stock.  They claim that they
have shipped the FS II (Sept 14) and the AmiGen (Sept 19).  They will
ship the other items, "when they are in stock".  I don't think any of
the listed items should be a special order, do you?
	2.  They don't have the ability to send orders as a single
shipment.  In my original order, I asked that they ship everything
together.  I received E-Mail from the Abel Sysop who advised me that
that really was not feasible.  He said that they had no way of
setting items apart for shipment together.  They just check
availability of items each day and ship what they have available.  If
I wanted it to come in a single order, it would wait until one day
when they happened to have EVERY item available on the SAME day.  (My
sense is that hell might freeze over first.)
	3.  They have very poor customer support these days.  I have
spent over $30.00 so far in long distance charges trying to find out
what is going on with my order.  I have left E-Mail enquiries and
have not received replies.  I have called voice.  They have taken my
daytime number, presumably to call me back with info.  I have not
heard back from them.  I have even been unable to get the UPS
shipping numbers for the items that have been shipped.  I can't have
UPS trace those items without the shipping numbers and Abel hasn't
come through with supplying them to me.
	The implication of all of this is that what started out to be
the cheapest way to order my software is quickly becoming much more
expensive.  Not only do I not have the items, I have big phone bills
and I will have multiple UPS shipping charges.
	Now here's the kicker....I just ordered a 60 Meg SCSI hard drive
system from them!  I can't believe myself sometimes.  (I can hear you
all snickering right now about somebody being born every minute.)

--
Ernie Gorrie
9431 McBurney Drive,
Richmond, B.C.
CANADA, V6Y 3C5
or; ernie@egami.wimsey.bc.ca  {ubc-cs,uunet}!van-bc!egami!ernie