Path: utzoo!utgpu!water!watmath!clyde!att!ttrdc!ttrde!ttrdf!fjo
From: fjo@ttrdf.UUCP (Frank Owen )
Newsgroups: comp.sys.mac
Subject: Re: Price for System Upgrades
Message-ID: <750@ttrdf.UUCP>
Date: 12 Oct 88 23:00:44 GMT
References: <8849@drutx.ATT.COM>
Distribution: comp
Organization: AT&T, Skokie, IL
Lines: 34

In article <8849@drutx.ATT.COM> slb@drutx.ATT.COM (Sue Hendrix) writes:
>
>A friend of mine went to his local Apple dealer (Colorado
>Computer Systems in Westminster, CO) inquiring about the
>System 6.0.2 upgrade. He was informed that the only way
>the upgrade was available would be with documentation for
>$40, OR he could get 1 year's worth of system upgrades for
>$100. Is this true? He's wondering if this dealer is out to 
>hose him or if this is really new Apple policy. Does anybody
>know the straight scoop? Apple?

I called Apple customer relations today. They said that Apple suggests
that the dealers allow customers to make copies of the new system 
software for no charge, but that the dealers are free to NOT
provide this service. The software is also availible on BBS's and
Compuserve and I think theSource.
 
   They also strongly recomended purchasing the upgrade as the documentation
is "significantly different" than the System Tools 5.0 package.
Can anyone out there verify this? Is the documentation REALLY worth
$50?.

   I would also like to add that I have been unable to find a dealer in
the Chicago area that is willing to let me get a copy of the software.
They are ALL apparently "out to hose" us.
  If anyone knows of a Chicago dealer willing to do a little REAL
customer support, please let me know.


-- 
Frank Owen (fjo@ttrdf)  312-982-2182
AT&T Bell Laboratories 
5555 Touhy Ave., Skokie, IL  60077
PATH:  ...!att!ttrdf!fjo