Path: utzoo!attcan!uunet!convex!killer!ames!nrl-cmf!ukma!gatech!emcard!stiatl!pda
From: pda@stiatl.UUCP (Paul Anderson)
Newsgroups: comp.windows.x
Subject: Re: dozing vendor
Message-ID: <492@stiatl.UUCP>
Date: 30 Sep 88 16:57:24 GMT
References: <22992@tut.cis.ohio-state.edu>
Reply-To: pda@stiatl.UUCP (Paul Anderson)
Organization: Sales Technologies Inc., Atlanta, GA
Lines: 42

In article <22992@tut.cis.ohio-state.edu> you write:
>I just got off the phone from a conversation with a technical support
>representative of a vendor of software that runs on workstations.  I'm
>pretty amazingly frustrated, so I thought I'd share it with y'all :-)
>
> ...
>Has anyone else encountered this sort of situation?  Have you had any
>luck inducing motion?  Can you share your technique with us?  Any
>suggestions, other than gnawing on the telephone handset and banging
>on my keyboard?

1) Indicate that you are going to post their name to the network for bad
   support efforts, as you 'dont want anyone else to be taken for a ride
   by this vendor'.
2) Find another vendor (of anything) and pull out their business card
   in a face-to-face meeting with your troublesome vendor, flash it at
   them and indicate 'These folks want my money and are willing to
   help.'  Be prepared to back it up.  As soon as your troublemaker comes
   around to helping you, be very positive in your reaction.  (Positive
   reinforcement of an attititude you find acceptable)
3) Order equipment from another vendor and make sure your troublemaker
   sees it. Rave on about how quickly it came in, how well it works, etc.
   Do so very innocently, or better yet, have an accomplice do it.
4) Stop payments on any invoices, threatening to return existing 
   equipment until the situation is resolved 'more than adequately' to
   your satisfaction. You have been wronged, so be just a _little_
   irrational.

I don't necessarily use the order given, but basically, I learned a long
time ago, "Money Talks, talk walks".  Money is his lifeline. Use it.
I hate to get hardnosed, but some people just won't hear you until you
get that way.

Personally, I would like to see you post the vendors name, as I am an
X User and I want to stay away from vendors that don't believe that the
customer is Number One.  If nothing else, these newsgroups are capable
of being (and have been) the Consumer Reports of the computer industry.
-- 
Paul Anderson                                         decvax!gatech!stiatl!pda
Sales Technologies, Inc
3399 Peachtree Rd, NE				      X isn't just an adventure,
Atlanta, GA  (404) 841-4000			      X is a way of life...