Path: utzoo!utgpu!water!watmath!clyde!att!ucbvax!husc6!hscfvax!pavlov
From: pavlov@hscfvax.harvard.edu (G.Pavlov)
Newsgroups: comp.databases
Subject: Re: Empress pricing policy (really Ingres hassles)
Message-ID: <644@hscfvax.harvard.edu>
Date: 22 Oct 88 20:22:05 GMT
References: <12835@ncoast.UUCP> <414@rhesus.primate.wisc.edu>
Organization: Health Sciences Computing Facility, Harvard University
Lines: 21

In article <414@rhesus.primate.wisc.edu>, bin@rhesus.primate.wisc.edu (Brain in Neutral) writes:
> 
> I sometimes wonder this about RTI as well.  My Ingres license used to be
> for another CPU.  Then it was transferred to my machine.  It took RTI about
> a year and a half to figure out how to do this.  And they still didn't have
> it right:  half of the mail was coming to me, half to the former licensee...

  For the record, our experience has been the opposite.  We have moved licenses,
  changed configuration of licenses, made various requests for pricing, etc, and
  everything was handled reasonably well (we did wait one month at one point
  for one change).  Not too bad for a company that is doubling in size every 
  year.

  One thing that I personally found interesting (but may be more common than I
  am aware of) is that configurations can be changed over the telephone by key.
  For example, we wanted to test Ingres Net (uVaxen front ends, Sun backend). I
  was given a key over the telephone that "unlocked" the networking software 
  on the uVaxen for a period of three weeks.  This key system obviates waiting
  for tapes, etc.

  greg pavlov, fstrf, amherst (NOT at Harvard), ny.