Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!bloom-beacon!gatech!udel!princeton!njin!aramis.rutgers.edu!elbereth.rutgers.edu!joseph From: joseph@elbereth.rutgers.edu (Seymour Joseph) Newsgroups: comp.sys.apple Subject: Re: Who should pay for upgrades? Keywords: New OS's, updates, upgrades Message-ID: Date: 21 Oct 88 21:23:08 GMT References: <2702@skivs.UUCP> Organization: Rutgers Univ., New Brunswick, N.J. Lines: 35 About upgrades. I dont mind paying a $5-10 handling charge for an updated diskette. I understand that the publishing company is taking the heat for Apple's actions. Its just that I own 5 of these and if the upgrade price is severe ($50...) I will be poor. Some companies are great. The learning company for instance. When I called them to ask about updating my //e Rocky's Boots to the //GS verison, they just verified that I owned it (while I was on the phone) and sent me a new 3.5" //GS version for free. I had it in less than a week. On the other hand. The latest USI upgrade for Ascii Express Moustalk was very expensive ($25-30), was mostly bug fixes with a few features added and consisted of only a diskette and three xeroxed pages. Not even a new manual! They cashed the check immediately and didn't send anything for two and a half months. Finally I got a disk that wouldn't boot. THEY MADE ME SEND IT BACK AGAIN BEFORE THEY WOULD SEND ME A REPAIRED ONE! It ended up taking three months for the whole upgrade and I am very soured on USI. Mediagenic was seeded with versions of GS/OS much prior to its announcment to the general public and should have been closer to having working products by Sept. 19 when it was announced. Here it is a month later and they still don't work. I bought them after the release of GS/OS. There was no sticker on the box, no postcard inside that said "don't worry, were fixing it as fast as we can", nothing. I understand the costs involved. I don't balk at reasonable upgrades for reasonable prices. I have just been gouged a few times and am overly paranoid. In the meantime I will just wait, and wait.... Seymour