Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!mailrus!wasatch!cs.utexas.edu!ut-emx!juniper!yelorose
From: yelorose@juniper.uucp (Bob Mosley III)
Newsgroups: comp.sys.ibm.pc
Subject: A briew word on CompuAdd
Keywords: Service, Mouse Interrupts, toll-free number
Message-ID: <5433@juniper.uucp>
Date: 13 Oct 88 15:59:20 GMT
Organization: Austin UNIX Users' Group, Austin, TX
Lines: 30


...in light of all the Able Supply bashings, I figured that it would be a
bit apropos for a POSITIVE note of confidence be posted about a company that
deserves it.

...those of you who responded via E-Mail concerning my non-functioning mouse,
while I do appreciate the help you were all way off base as to what the problem
is. It turned out to be a hardware problem as opposed to be a software one.

...anyway, the point of the matter was that after calling the CompuAdd service
number, I was told what the problem most likely was, and how to fix it.

This took all of 3 minutes.

...I should note that this was only the third time I've had to deal with the
service reps, and each time they've been able to steer me in the right 
direction in under 5 minutes.

...It was a damn pleasure to call up a computer-based company and not get
either a "Well, you're not using *OUR* peripheral with *OUR* system, so you're
SOL, buddy.." a "Duh, I dunno...do you have the manual on you?", or even a
"Ok, idiot, you do this, then this, but this first, and only after this, unless
you've done this, and only after you've taken it to your dealer first and paid
out the nose..".

Oh, if only the Gods on the Big Blue Mountain would treat their customers
the same way...


							OM