Path: utzoo!utgpu!water!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!bloom-beacon!bu-cs!purdue!decwrl!pyramid!prls!philabs!ttidca!josephs
From: josephs@ttidca.TTI.COM (Bill Josephs)
Newsgroups: comp.sys.ibm.pc
Subject: Dell fix for hardware problems
Message-ID: <3302@ttidca.TTI.COM>
Date: 17 Oct 88 14:15:37 GMT
Organization: Citicorp/TTI, Santa Monica
Lines: 17


Just a follow-up:  I bought a Dell 310 which was delivered about 3
months ago.  About 2 weeks ago, it started reporting a parity error.
I reported it to them on a Monday morning.  They suggested dropping
TSRs, etc.  Monday, Tuesday and Wednesday evenings, I tried several
alternatives, none of which worked.  Thrusday morning, they decided to
swap the mother board.  Friday, the local Honeywell-Bull repairman
showed up with a new board, which went in within 20 minutes.  Unfor-
tunately, it didn't work, so on Monday, they scheduled another swap
out.  Accomplished Tuesday afternoon.  Since then, things have been
flawless.

Dell's response was satisfactory (I have a working machine), despite
the fact that the problem should never have occured the first time,
and the second board should have been good.

Bill Josephs, Citicorp/TTI, 3100 Ocean Park Blvd, Santa Monica, CA