Path: utzoo!attcan!uunet!seismo!sundc!pitstop!sun!imagen!atari!danscott
From: danscott@atari.UUCP (Dan Scott)
Newsgroups: comp.sys.atari.st
Subject: Re: Chinon Drive Speed Adjustment
Message-ID: <1206@atari.UUCP>
Date: 31 Oct 88 18:31:03 GMT
References: <8810281049.AA15598@ucbvax.Berkeley.EDU>
Organization: Atari Corp., Sunnyvale CA.
Lines: 38

in article <8810281049.AA15598@ucbvax.Berkeley.EDU>, MLS@s40.prime.COM says:
> 
> Help!  I just heard from my second "authorized Atari Service Center."  He
> concurs with the first that my drive passes all of the tests but doesn't
> work.
> 
> He admits that it is probably a speed problem, but claims that there is
> no way to adjust the speed on a Chinon model drive.

I'm not sure how a drive can pass "all tests" and still be inoperative.
What type of tests were performed?  You should make sure that the service
tech that is looking at your machine is using the Diagnostic cart rev 4.0 or
better.  From that Rev and beyond there is a specific test available for
checking the drive speed.

> It's no wonder nobody wants to buy Atari products.  As for service - the last
> time I sent the drive in for replacement, it took nearly two months!
> 
> Does anybody have any suggestions?  I was told that my best bet is to mess
> up the head so there will be no trouble getting it replaced.

Sounds like you either had some sort of problem with the return to Atari or
you sent in the drive to Customer Relations durring the Xmas season;  The time
when everyone and his brother tries to send in orders and replacements at the
same time.

The usual turn around for returned products is about 2-3 weeks total.

I suggest you either contact your local service center again or contact
Customer Relations @ Atari for either another service center or Atari's return
policy and the amount of time needed for a mail-turnaround (we are in the Xmas
season again).


Dan Scott
Atari Corp.

Happy Halloween!