Path: utzoo!attcan!uunet!seismo!sundc!pitstop!sun!imagen!atari!danscott
From: danscott@atari.UUCP (Dan Scott)
Newsgroups: comp.sys.atari.st
Subject: Re: Info wanted/Replacement Policy
Message-ID: <1215@atari.UUCP>
Date: 2 Nov 88 17:44:02 GMT
References: <8811012259.AA25903@ucbvax.Berkeley.EDU>
Organization: Atari Corp., Sunnyvale CA.
Lines: 26

in article <8811012259.AA25903@ucbvax.Berkeley.EDU>, MLS@s40.prime.COM says:
> 
> Can domsomebody  please post the Atari replacement policy, or the phone #
> of someone I can contact at Atari.  I'm beginning to get really annoyed.
> If I don't get satisfaction from them, I'm going to trash my ST and get
> an Amiga.  The St's a great machine, but it's not worth the aggravation!
> Three disk drives in less than 2 years and dealing with a multitude of
> incompetent service centers is too much to deal with.
> Why IS CompuClub in Framingham still an authorized dealer anyway?
> Shouldn't their customers be warned that Atari gives them slow service
> because they don't pay their bills?  I think it's very unfair to all of
> us who have been promised service in a week, and have had to wait close
> to two months for repair because Atari fails to send the parts.
> The other two places I went to on Massachusetts weren't much better.  At
> least Compuclub did finally fix my drive last year!

You should contact Atari Customer Relations and voice your complaints
there.  They are the ones in charge of returns/replacements for Atari users.

Atari Customer Relations:

(408) 745-2367


Dan Scott
Atari Corp.