Path: utzoo!utgpu!attcan!uunet!lll-winken!lll-tis!helios.ee.lbl.gov!pasteur!ucbvax!s40.prime.COM!MLS
From: MLS@s40.prime.COM
Newsgroups: comp.sys.atari.st
Subject: Atari Customer "Service"
Message-ID: <8811080315.AA03437@ucbvax.Berkeley.EDU>
Date: 7 Nov 88 12:51:07 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 40


Whoever posted that Atari Customer Service is helpful could not have called
the same people I did!

Since I have not been successful in getting the information I need from
the Net, I finally called Atari directly about my Chinon disk drive
problem. (See various postings previous)

The girl put me on hold, talked to her technical people, then assured me
that my service center was wrong.  I called him back, made him call Atari
himself, and then had to apologize because I was given bad information.

I called Atari back and got the same girl (Is there only ONE customer
service rep?)  She apologized, saying that there was a miscommunication
between herself and the technician.  She then told me that I would
have to talk to Chinon because it was not an Atari drive.  After I
convinced her that she was still confused, she told me that I'd have to
send in my entire 1040 for replacement, not just the mechanism.  When I
asked why I could not turn in my external drive casing (I have already
swapped the mechs and have this one in the ST itself) she said that they
only swap complete units. (I was talking slowly and clearly - she sounded
like she had no idea what a disk drive even was!!! She called it a hard
drive three times.)

She finally gave up and gave me to her technical people when I asked her
if I would get a Chinon back, or maybe a Sony - the drive Atari now
uses.

I figured once and for all, I'd ask the technical people about a speed
port on the Chinon.  The clown I spoke to didn't know either.  He said
that only manufacturing people knew and that he was there only to answer
technical questions for end users!!!!  I thought mine was a technical
question!!!

The final resolution is this.  If I don't hear from a semi intelligent
Atari customer service person soon, I plan to throw my ST in the trash,
sue the original center that gave me the bad drive in the first place, and
buy an Amiga (That ought to get the flames going.)

I am sick and tired of dealing with incompetence when it comes to my
computer. It's no wonder Atari has such a bad reputation!!!!!