Path: utzoo!utgpu!attcan!uunet!seismo!sundc!pitstop!sun!amdcad!ames!claris!apple!well!mo
From: mo@well.UUCP (Maurice Weitman)
Newsgroups: comp.sys.mac
Subject: Re: The OFFICIAL Jasmine/SUM registration answer
Message-ID: <7547@well.UUCP>
Date: 3 Nov 88 15:45:13 GMT
References: <75945@sun.uucp>
Reply-To: mo@well.UUCP (Maurice Weitman)
Organization: The Maurizio T. Butthead Computing Companies
Lines: 36

chuq@plaid.Sun.COM (Chuq Von Rospach) writes:
>This is from the Symantec group on compuserve. It's the official position on
>Sum registration for Jasmine buyers. 
>
>Jasmine is creating a registration card for future SUM bundles. This card will
>be sent to us and entered in our registration database just like it was
>purchased from us.
>
>Tony Dellett
>Symantec Corp.

Oh, good.  Now Jasmine drive owners can get the same *lousy* (or
maybe non-existant) support that SUM purchasers get:

I called their (toll call) "support" line starting on a Thursday
early morning.  I got a voice mail box saying it would be 8 to 10
working hours before I'd get a response.  That was bad enough,
but after twice-daily (on average) calls to them for the next
*FIVE (business) DAYS*, I finally got a call back.  Of course, I 
wasn't here to get the call.  I spoke with two or three human
types in addition to the voice-mail box (when it wasn't full),
and they kept assuring me that they'd walk the message right back
there, and I'd be called "right away."  

These people should be probihited from selling software.  They
are absolutely unconcerned about their users.  The package is
pretty, the programs have a fairly pretty front-end to the
original MacZap, but they apparantly think that's all they need
to do.  Yet another example of greed and expansion uber alles.

And I won't even talk about what's happened to Think's products.
-- 
Maurice Weitman           ..!{dual,hplabs,lll-crg,ptsfa,glacier}!well!mo
 | <- this is not a pipe  1634 Walnut  Berkeley, CA  94709  (415)549-0280
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