Path: utzoo!attcan!uunet!husc6!mailrus!cornell!uw-beaver!ubc-cs!alberta!simon
From: simon@alberta.uucp (Simon Tortike)
Newsgroups: comp.sys.mac
Subject: Re: The OFFICIAL Jasmine/SUM registration answer
Message-ID: <1798@pembina.UUCP>
Date: 4 Nov 88 19:42:25 GMT
References: <75945@sun.uucp> <7547@well.UUCP>
Sender: news@alberta.UUCP
Reply-To: simon@alberta.UUCP (Simon Tortike)
Organization: Petroleum Engg, U of Alberta
Lines: 35

In article <7547@well.UUCP> mo@well.UUCP (Maurice Weitman) writes:
>chuq@plaid.Sun.COM (Chuq Von Rospach) writes:
>>This is from the Symantec group on compuserve. It's the official position on
>>Sum registration for Jasmine buyers. 
...stuff deleted

>
>Oh, good.  Now Jasmine drive owners can get the same *lousy* (or
>maybe non-existant) support that SUM purchasers get:

...summary of complaint...

>These people should be probihited from selling software.  They
>are absolutely unconcerned about their users.  The package is
>pretty, the programs have a fairly pretty front-end to the
>original MacZap, but they apparantly think that's all they need
>to do.  Yet another example of greed and expansion uber alles.
>
>And I won't even talk about what's happened to Think's products.
>-- 
>Maurice Weitman           ..!{dual,hplabs,lll-crg,ptsfa,glacier}!well!mo

Well, I can't complain.  I ordered an upgrade from MacZap in July, and
hadn't received anything by October, so decided to enquire.  I got in
touch via Compuserve, found out that the order had been shipped in July.
I hadn't received it so it had been lost courtesy of UPS.  Symantec
immediately shipped another copy which arrived within a fortnight.
I guess I had the advantage that I now have INITs that worked right the
first time, but I was also impressed with the alacrity with which Judi
Lowenstein took care of my problem.  I guess it depends on who you talk
to at Symantec.
-------------------
Simon Tortike, Department of Mining, Metallurgical and Petroleum Engineering,
The University of Alberta, Edmonton, AB, CANADA T6G 2G6.
UUCP: alberta!simon  |  BITNET: stortike@ualtavm  |  AGT: +1 403 432-3338