Path: utzoo!utgpu!attcan!uunet!husc6!bloom-beacon!tut.cis.ohio-state.edu!osu-cis!killer!pollux!ti-csl!mips!holland
From: holland@mips.csc.ti.com (Fred Hollander)
Newsgroups: comp.sys.mac
Subject: Re: Macintosh mail utilities
Message-ID: <63101@ti-csl.CSNET>
Date: 10 Nov 88 03:38:35 GMT
References: <256@merlin.bhpmrl.oz> <785@esquire.UUCP> <62935@ti-csl.CSNET> <556@husc6.harvard.edu>
Sender: news@ti-csl.CSNET
Reply-To: holland@mips.UUCP (Fred Hollander)
Organization: TI Computer Science Center, Dallas
Lines: 59

In article <556@husc6.harvard.edu> singer@endor.UUCP (Rich Siegel) writes:
>In article <62935@ti-csl.CSNET> holland@mips.UUCP (Fred Hollander) writes:
>>Before you buy InBox, open a manual, look at the end of the "Welcome" section,
>>and make sure they recommend using it under MultiFinder. :)
>
>	Though the manuals are out of date, you can use InBox under MultiFindr
>(I do, all the time). Version 2.2 of InBox comes with an installer and  
>shell program to use the InBox DA under MultiFinder.
>
>>Sorry about the cut, but I just finished talking to Symantec's customer
>>service.  I explained that I've heard of serious (disk crashing) problems
>>with SUM.  Also that fixes were posted but, people complained about them before I even had time to download them.  I told her that I sent in my registration
>>card and that I wanted an official bug fix from Symantec.  It went something
>>like this:
>
>	Customersupport problems aside, what does this have to do with InBox?
>
I guess you didn't notice the :).  I'm not really complaining about InBox.
I was simply upset with Symantec.  Last weeks message about
SUM's notice in the "Welcome" chapter about not being MultiFinder
friendly was the last straw.  I was already upset that Symantec hasn't sent
me an upgrade (or notice) when there are serious problems with SUM.  The
attitude of waiting until people call with problems (like disk crashes) is
unforgiving.  I sent in my registration card and even if the upgrade is not
free, I expect to be notified automatically when an upgrade is available.   I
don't have the time to periodically call in reference to each software package
that I own, nor would I expect that companies would want that much phone
traffic, all asking the same question, "Where is my upgrade?".  At least I have
access to this newsgroup, so I will not use the Inits until I receive a
reliable version.  What about everybody else, that is not even aware that
people are having problems?  Doesn't Symantec (and other companies with
critical bugs in their software) have a responsibility to notify their 
customers?  A fair analogy is recalls in the auto industry.  Imagine if Ford
didn't recall Pintos (remember the exploding gas tanks?) but, told people to
call if they have a problem...

>	I'm in the process of trying to nail down the latest INITs and so
>forth, and when I do, I will post them.

That would be appreciated.

>
>		--Rich
>Rich Siegel
>Staff Software Developer
>THINK Technologies Division, Symantec Corp.
>Internet: singer@endor.harvard.edu
>UUCP: ..harvard!endor!singer
>Phone: (617) 275-4800 x305
>
>Any opinions stated in this article do not necessarily reflect the views
>or policies of Symantec Corporation or its employees.

Fred Hollander
Computer Science Center
Texas Instruments, Inc.
holland%ti-csl@csnet-rela

The above statements are my own and not representative of Texas Instruments.