Xref: utzoo comp.sys.mac:22875 comp.sys.mac.programmer:3151
Path: utzoo!attcan!uunet!yale!husc6!endor!siegel
From: siegel@endor.harvard.edu (Rich Siegel)
Newsgroups: comp.sys.mac,comp.sys.mac.programmer
Subject: Symantec Customer Service
Message-ID: <598@husc6.harvard.edu>
Date: 16 Nov 88 21:35:03 GMT
Sender: news@husc6.harvard.edu
Reply-To: siegel@endor.harvard.edu (Rich Siegel)
Organization: Symantec/THINK Technologies, Bedford, MA
Lines: 43

In the past few months at Symantec, we have taken several steps to improve
our Customer Service and Order Processing functions including:

	- doubling the telephone and order processing staff
	- relocating Customer service to Cupertino so they have better access
		to critical information
	- installing a much more sophisticated telephone system
	- updating computer equipment and streamlining the order process
	
We have also made the following policy commitments:

	- THINK's Lightspeed Pascal 2.0 upgrades will be the first orders shipped
	- any defective merchandise will be exchanged no charge, no questions
	- we will refund any purchase for any dissatisfied customer
	
All LightspeedC upgrade orders received before November 7 have been shipped;
there is currently no backlog. We are on schedule for shipment of Lightspeed
Pascal 2.0 this month. Upgrade customers should start receiving their Pascal
2.0 orders at the end of November or in early December. Questions regarding
order status should be directed to Symantec Customer Service at 408-252-3570.

We still aren't perfect but we are aware of the problems and are working 
hard to fix them. Please accept our apologies for any inconvenience and
frustration our internal problems have caused you.

As the new Director of Languages for Symantec, I appreciate you interest in
and support for our language products. I hope we will continue to earn
your business in the future.

Julie Bingham
Director, Languages and Tools
Symantec Corporation

(and Rich's .signature...)
Rich Siegel
Staff Software Developer
THINK Technologies Division, Symantec Corp.
Internet: singer@endor.harvard.edu
UUCP: ..harvard!endor!singer
Phone: (617) 275-4800 x305

Any opinions stated in this article do not necessarily reflect the views
or policies of Symantec Corporation or its employees.