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From: pgn@osupyr.mast.ohio-state.edu (Paul G. Nevai)
Newsgroups: comp.sys.mac,comp.sys.mac.programmer
Subject: Re: Symantec Customer Service
Message-ID: <1064@osupyr.mast.ohio-state.edu>
Date: 17 Nov 88 13:23:54 GMT
References: <598@husc6.harvard.edu>
Reply-To: pgn@osupyr.mast.ohio-state.edu.UUCP (Paul G. Nevai)
Organization: Mathematical Sciences Computer Lab, Columbus, OH
Lines: 17



It's time that Symantec improve customer service. I am an old time Think
customer and used to be very happy and content with the service I rec'd.
Since Symantec took over I had O(10^3) problems. I called them about a mis-
placed LSP upgrade order (I misplaced it and tried to correct it) more
than 10 times and they never returned my calls. I ended up receiving the
wrong stuff from them. SUM INITs were a disaster. (Now they seem to work
OK). 
Still, I will stick to the company, the products are great (in theory). Plus
how can we NOT SUPPORT a company whos guys read USENET?

Paul Nevai                                pgn@osupyr.mast.ohio-state.edu
Department of Mathematics                 TS1171@ohstvma.BITNET
The Ohio State University                 73057,172.Compu$erve
231 West Eighteenth Avenue                1-(614)-292-5310.office
Columbus, OH 43210, U.S.A.                1-(614)-292-4975.department