Path: utzoo!utgpu!watmath!clyde!att!osu-cis!killer!vector!nobody
From: Miguel_Cruz@ub.cc.umich.edu
Newsgroups: comp.dcom.telecom
Subject: Finding Someone Technical To Speak With
Message-ID: <telecom-v08i0199m04@vector.UUCP>
Date: 12 Dec 88 07:59:00 GMT
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X-TELECOM-Digest: volume 8, issue 199, message 4

Re: Bill Chen 'Trying to talk to someone technical within the phone company
is next to impossible.'

That's because there aren't any technical people in the phone company.  It's
just wall after wall, level after level, layer after layer of "service
representatives" and other bureaucrats.  I have spent continuous hours
on the phone trying to talk to someone who knew any fact not in the inside
few pages of the phone book, and have never had any luck.  My theory is,
with the divestiture, AT&T got all the technical people, and the BOCs were
just left with some pretty foolproof equipment and a whole lot of
middle management.

Miguel Cruz
Miguel_Cruz@ub.cc.umich.edu