Path: utzoo!utgpu!watmath!clyde!att!osu-cis!tut.cis.ohio-state.edu!rutgers!gatech!ncar!noao!asuvax!nud!mcdchg!ddsw1!indep1!pete From: pete@indep1.UUCP (Peter Franks) Newsgroups: comp.sys.ibm.pc Subject: Re: DRIVPARM Summary: How does one REALLY get upgraded? Keywords: typical run-around Message-ID: <317@indep1.UUCP> Date: 16 Dec 88 22:11:44 GMT References: <4365@tekgvs.GVS.TEK.COM> Reply-To: pete@indep1.UUCP (Peter Franks) Followup-To: comp.sys.ibm.pc Distribution: comp Organization: /etc/organization Lines: 53 In article <4365@tekgvs.GVS.TEK.COM> keithe@tekgvs.GVS.TEK.COM (Keith Ericson) writes: >You can get a copy of MS-DOS 3.30A to supply "repaired" >versions of BACKUP (who cares?), DRIVPARM, FDISK and RAMDRIVE.SYS. >You can contact them at > > Microsoft Corporation Tel 206 882 8080 > 16011 NE 36th Way Telex 160520 > Box 97017 Fax 206 883 8101 > Redmond WA 98073-9717 > >From what I've been able to tell there is no way, other than file >sizes and dates, to distinguish version 3.30 from 3.30A. That is, >the "ver" command reports back 3.30 even with 3.30A. > >keith Let me tell you a story. I called the number above for information about obtaining the upgrade. They said to call 1-800-426-9400. So I did. When I finally got to talk to someone at that (9400) number, they told me that the DOS was an IBM product and had to be upgraded through IBM. The IBM number that they had was 1-800-426-3333. So I called it. The person who answered THAT (3333) number told me that ALL DOS upgrades are performed by their Dealers, who should have an upgrade "kit" that will perform the upgrade. They told me to call (right - another number) 1-800-426-2468. So I did. The person that answered that (2468) number asked me for the zip code of the Dealer that I purchased the DOS from (Egghead - Schaumburg, IL), which I gave them. They told me that Egghead was NOT an Authorized IBM Dealer and they gave me the names of several in the area. So I called one. The person that answered at MicroAge in Vernon Hills, IL told me that he never heard of an upgrade kit. He also said that they don't carry DOS 3.3 any more, and wouldn't I be interested in purchasing DOS 4.0? (I've NEVER found anyone at that store to be of any use whatsoever.) When I called Egghead, THEY said that they WERE authorized by IBM to sell their DOS, but they never heard of an upgrade kit either. So, to sum up, WHERE do I get an upgrade to PC-DOS 3.30A? I would really like to have a working DRIVEPARM, etc., and feel that I shouldn't have to work this hard to get it. Pete Franks ----- Remember: No matter how obnoxious it is, you cannot execute a device!