Path: utzoo!attcan!uunet!lll-winken!lll-tis!ames!husc6!endor!siegel
From: siegel@endor.harvard.edu (Rich Siegel)
Newsgroups: comp.sys.mac
Subject: Re: Lightspeed Pascal 2.0
Message-ID: <825@husc6.harvard.edu>
Date: 14 Dec 88 03:44:18 GMT
References: <12574@cup.portal.com>
Sender: news@husc6.harvard.edu
Reply-To: siegel@endor.UUCP (Rich Siegel)
Organization: Symantec/THINK Technologies, Bedford, MA
Lines: 66

In article <12574@cup.portal.com> Mike_G_Newman@cup.portal.com writes:
>Sometime in August of this year I purchased Lightspeed Pascal for
>the Mac, thinking I was getting version 2.0.  I received 1.1.  I

	Did the vendor TELL you that you were getting 2.0? Or did
you simply assume that you were going to get 2.0? We first showed
2.0 at the August MacWorld, at which time we announced a ship date
of (October?). If you were told that you were getting 2.0, then 
you were misled. 

>sent a letter to Symantec, enclosing my receipt for LSP, asking
>for version 2.0.  I never received 2.0, but today received an
>upgrade notice and order form from Symantec, postmarked December
>1, 1988.

	It sounds as though something got crossed up; your registration
card was filed, which generated the update letter, and your update
request went into the Twilight Zone. 

	I would recommend that you call Customer Services at the
number listed in the letter,  and see if you can set them straight.
At the very worst, you may need to send in your receipt again; at the
very best, your order's being processed.

>I note that the upgrade order form only offers UPS shipping
>within the US and "Internataional Air Mail".  I live in the US
>(not "International"), but UPS doesn't deliver here.  Should I

	Tricky. This is probably best resolved on the phone with 
Customer Service.

>Needless to say, I am more than a bit upset about Symantec's
>inadequate marketing techniques.  I bought and paid for LSP 2.0

	How are they "inadequate"?

>always thought that Think was a great company with some nice
>products -- how did they get mixed up with Symantec?

	How I wish I could answer.... :-) Part of the problem is that
with the acquisition by Symantec, a much larger  organization is responsible
for handling the operational details. When THINK was THINK,  it would be
no big deal for me to wander back to the shipping room, find out about
your order, put it in a box, and mail it to you. But times have changed.
Our base of operations is three thousand miles away from where I'm reading
this note, and I no longer have the ability to personally resolve such
problems.
	In addition, many processes (such as the C and Pascal upgrades) are
being operationally tested for the first time since the merger, and at
the same time there are internal changes at Symantec which serve only to
stir things up further.

	It's unfortunate, and I'm sorry you're having problems. But there's
little I can do except to point you in the right direction.

		--Rich


Rich Siegel
Staff Software Developer
THINK Technologies Division, Symantec Corp.
Internet: siegel@endor.harvard.edu
UUCP: ..harvard!endor!siegel
Phone: (617) 275-4800 x305

Any opinions stated in this article do not necessarily reflect the views
or policies of Symantec Corporation or its employees.