Path: utzoo!attcan!uunet!lll-winken!lll-lcc!ames!pasteur!agate!labrea!lindy!liemandt
From: liemandt@lindy.Stanford.EDU (Joe Liemandt)
Newsgroups: comp.sys.mac
Subject: Re: Tech Support Database
Message-ID: <1416@lindy.Stanford.EDU>
Date: 21 Dec 88 07:12:34 GMT
References: <1756@cayman.COM> <82543@sun.uucp>
Reply-To: liemandt@lindy.Stanford.EDU (Joe Liemandt)
Organization: Stanford Data Center
Lines: 23

In article <82543@sun.uucp> chuq@sun.UUCP (Chuq Von Rospach) writes:
>>I am interested in finding some sort of information system for a Tech Support
>>Department.  Anyone know of anything available?  
>
>Acius has a sample database called MiniFans that is the prototype for their
>own customer support database. For some strange reason, it's written in
>4th Dimension. I have a reasonably early copy of it, and it works pretty
>well. You might talk to them about whether it's still available.
>
>
>Chuq Von Rospach	Editor/Publisher, OtherRealms		chuq@sun.COM

Actually, MiniFans is more of a contact manager than a Tech Support Database.
In-house they use Fans II.  I am not sure if they are releasing it, although
they used to give away Fans I.

There is also a commercial package available(sorry forgot the name),
but it is pretty lame.

I am probably :) going to be writing one for Stanford in the next month
or so.  I can get you a copy if you are interested. 

Joe Liemandt
Stanford University