Path: utzoo!attcan!lsuc!maccs!innovus
From: innovus@maccs.McMaster.CA (Innovus Inc.)
Newsgroups: comp.unix.microport
Subject: Another fine example of support from Microport
Message-ID: <1702@maccs.McMaster.CA>
Date: 13 Dec 88 03:01:55 GMT
Reply-To: innovus@maccs.UUCP (Innovus Inc.)
Distribution: na
Organization: Innovus Inc. Hamilton, Ontario, Canada
Lines: 26

Since I have been getting very little useful response from Microport's
Technical Support people, maybe someone else at Microport reads NEWS and can
help me.

I am one of those people who have this keyboard driver bug. You know the
one that makes your system go to "control-lock" mode when you type control-S?
Well, so far all your Tech people have been able to tell me is "Yes, we know
that is a problem, and we'll take it down as a bug report, but please don't
ask us when you can expect your machine to be functional again, we don't
know when we can schedule a fix for this..." Nice example of Customer Support,
after all they *DID* (mostly) fix that serial port bug, and it only took 2 years
to do. A good example of your support dollars at work.

Unfortunately, my system's console is next to useless at the moment and I
haven't had a satisfactory answer as to when I can expect to be able to
use it again. 

Would someone at Microport please tell me:

1) When is this bug going to be fixed
2) What use is a support contract.
3) Do you do *ANY* QA at all? (It only took 10 minutes to find 2 bugs in
   V2.4)

Martin Renters
innovus@maccs