Path: utzoo!utgpu!watmath!clyde!bellcore!rutgers!rochester!pt.cs.cmu.edu!cadre!pitt!cisunx!tjw
From: tjw@cisunx.UUCP (TJ Wood WA3VQJ)
Newsgroups: news.admin
Subject: Re: DEC Customer Service (was Re: How safe is UUCP?)
Message-ID: <14277@cisunx.UUCP>
Date: 9 Dec 88 20:07:46 GMT
References: <4950@b-tech.ann-arbor.mi.us> <811@mailrus.cc.umich.edu> <14188@cisunx.UUCP> <1087@raspail.UUCP>
Reply-To: tjw@unix.cis.pittsburgh.edu (Terry J Wood)
Organization: Univ. of Pittsburgh, Comp & Info Sys
Lines: 22

In article <1087@raspail.UUCP> bga@raspail.UUCP (Bruce Albrecht) writes:
 
>On the other hand, you're a software specialist, and not a field engineer.  I
>think a lot of the FE's would complain if passwords were changed, etc.
>If you were to solicit DEC FE horror stories, I'm sure you could get several
>megabytes worth (I know several).

Actually, I *was* a software specialist. I now work for the University.
Although, I very often worked with field service to debug the more 
"strange" hardware/software problems.

Here at Pitt, we change all the passwords and set the field service
accounts to "disuser" after DEC has left.  

DEC, in Pgh, is very concerned about customer satisfaction.  The last
thing they want to hear is that the customer has made a "KO" phone
call.
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