Path: utzoo!attcan!uunet!husc6!cmcl2!phri!marob!cabreu
From: cabreu@marob.MASA.COM (Carlos Cabreu)
Newsgroups: comp.dcom.modems
Subject: Re: FYI -- PC-P Price "Increase"
Message-ID: <441@marob.MASA.COM>
Date: 3 Jan 89 15:07:42 GMT
References: <8901012214.AA25093@amon-re.cs.odu.edu> <437@marob.MASA.COM> <580@atanasoff.cs.iastate.edu>
Reply-To: cabreu@marob.masa.com (Carlos Cabreu)
Organization: ESCC  New York City
Lines: 45

In article <580@atanasoff.cs.iastate.edu> jwright@atanasoff.cs.iastate.edu (Jim Wright) writes:

>"Correcting an oversight" is a very, uh, POLITE way of putting it.

I'm just a polite kinda guy.


>If this was really getting out of hand, why did they add 2400bps?
>If this was really getting out of hand, why did they add more cities?
>If this was really getting out of hand, why did they put the Net
>Exchange on a Sun?

Come on ... I don't think Telenet wants to do away with PC-Pursuit.  Besides,
I'm sure that the Sun wasn't purchased for the sole reason of running Net
Exchange.  Telenet has many other products, including Telemail, an electronic
mail package that's very popular and less expensive than MCI Mail and other
commercial systems.  I'd venture to say that many (or most) of the resources
used by PC-Pursuit are shared with other Telenet products.


>If this was just a sideline as some people infer, then why upgrade
>everything?  They kept adding features, promising to unbreak the
>broken file transfers, etc. etc.  If all they wanted was to get a
>little extra income out of unused lines, then why didn't they just
>say, "Hey folks, here it is.  For 25 bucks, take it or leave it."
>Busy lines would have made the service self-regulating.

Originally it WAS a sideline, by their own admission.  Even the WSJ
said so.  Realizing the potential of the product, they've improved it,
and plan to continue it.  The price hike was simply long overdue.


>Instead they kept adding features.  And adding customers.  Can you
>say "Bait and switch"?  I can just see the marketing guys up on
>the 25th floor with smiles from ear to ear.

A famous Cuban once said -- "'splain to me Looccee ..."

That's the nature of product support.  You introduce a product, get some
customers, improve the product, and get more customers.  Seems straight-
forward enough.

-- 
Carlos Manuel Abreu MASE CSE CDP CCP /---------/ Cyberphilia/NYC (212) 431-0434
/----------------------------------------/428 Broome Street, New York, NY 10013