Path: utzoo!attcan!uunet!seismo!rick
From: rick@seismo.CSS.GOV (Rick Adams)
Newsgroups: comp.sys.celerity
Subject: FPS [lack of] Service on Celeritys
Message-ID: <44473@beno.seismo.CSS.GOV>
Date: 4 Jan 89 22:56:00 GMT
Organization: Center for Seismic Studies, Arlington, VA
Lines: 32

Does anyone have ANYTHING good to say about the service they are
receiving from FPS on their Celerities?

I can't think of one positive aspect.

They promised us a software update last June. (August 1986 was the last
software update.)

If you have to place a service call, when someone finally answers the
phone, if you're lucky they'll take a message to have someone call you back.
If hell freezes over, someone might call you back.

Their "overnight" board swap has never taken less that 2 days.

They also seem to have the attitude that you are trying to cheat them
out of replacement boards. (Like you have nothing better to do than
swap boards on your down system.)

With Celerity, you called them up and said "processor 1 is dead" and
they shipped you a replacement processor. With FPS it's like you have to
provide 3 notarized statements from independent experts verifying that
your machine is dead. Questions like "Are you sure its down" are so
pathetic it's hard not to laugh at them. (What do they want? A check for
pulse and respiration?)

The service is so bad that we are considering dropping the service contract
and the next time the computer breaks, scrapping it.

So the question is, is this typical of FPS or have they singled us out for
"special" treatment.

---rick