Path: utzoo!attcan!uunet!yale!cmcl2!adm!angel
From: angel@adm.BRL.MIL (Rick Angelini )
Newsgroups: comp.databases
Subject: Re: Ingres 6.1 out - but for what OS?
Message-ID: <18107@adm.BRL.MIL>
Date: 16 Jan 89 12:59:47 GMT
References: <276@daitc.daitc.mil> <120@indri.primate.wisc.edu>
Reply-To: angel@brl.arpa (Rick Angelini (USA Ballistic Research) <angel>)
Organization: Ballistic Research Lab (BRL), APG, MD.
Lines: 32

In article <120@indri.primate.wisc.edu> bin@primate.wisc.edu writes:
>From article <276@daitc.daitc.mil>, by jkrueger@daitc.daitc.mil (jkrueger):
>> [Paul DuBois offers a few apt criticisms of RTI]
>> 
>> I agree.  However, our experience is that the other vendors are
>> comparable or worse.  RTI has at least treated us at all times with
>> courtesy and cooperation; this is more than I can say for some others.
>
>I would certainly be interested to know:  Do others of you have
>this same experience?
>
>Paul DuBois
>dubois@primate.wisc.edu		rhesus!dubois
>bin@primate.wisc.edu		rhesus!bin


I have always found the RTI tech support people to be very helpful (I
even like the answering system!)   In general, the sales staff has been
very responsive (although for a time we had a new sales rep every couple
of months - but even that's settled down!)   I have not  had any trouble
getting installation documentation with my tape.  (Although on several
occassions I was shipped VMS release tapes for my BSD system. Maybe that
was a hint on their part?)  However, we are a UNIX shop and have been
using Ingres for about 5 years, so we are used to being the
step-children of the company  |-(     (Sorry about that!)

Yeah, I've just recently received about 8 invitations to a local seminar
to introduce me to how great RTI is.   They don't need to sell it to me,
it's already  here!  I do agree that the existing customers have not
been as well informed as they should be.   RTI used to publish a nice
glossy magazine which came out quarterly (I think), but I've not seen
that in about a year.