Path: utzoo!utgpu!watmath!clyde!att!ucbvax!MITVMA.MIT.EDU!KASTEN
From: KASTEN@MITVMA.MIT.EDU (Frank Kastenholz)
Newsgroups: comp.protocols.tcp-ip
Subject: Re: Commercialism
Message-ID: <8901112249.AA23485@ucbvax.Berkeley.EDU>
Date: 11 Jan 89 12:52:43 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
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Speaking as an ex-vendor (I used to be development manager for KNET/VM
from Spartacus/Fibronics) this type of "feedback" is good - IF the vendor
gets it ((judging by the mail, they may have got the feedback but it may
not have sunk in (or they are bad at double talk while they attempt to
fix bugs:-).

Anyway, there were many mane many problems with KNET when I took it over
and the feedback we got through some of the people on the net was very useful
in A) tracking and fixing problems, B) determining which problems were
most important and C) convincing higher management that we really did have
a problem and there weren't just "one or two small problems" (The "KNET is a
pile of festering horse ....." types of messages were the most helpful here).

I was glad for the feedback. I would think that any vendor would be, IF
they truly were interested in serving the needs of their customers. And if
not, well Adam Smith and Charles Darwin would probably ensure their early
demise.

Frank Kastenholz
Ex KNET Slave

P.S. I know that there are still one or two functional deficiencies in KNET :-)
but I have been gone for over a year. I wanted to fix them. I even started
doing some of it. I left Fibronicus. I wonder if there is any correlation
there? Hmmmmmmmmmmm