Path: utzoo!attcan!uunet!tektronix!nosun!ptk.fpssun.fps.com!ptk
From: ptk@fpssun.fps.com (Paul Kinney)
Newsgroups: comp.sys.celerity
Subject: Re: FPS Service on Celeritys
Summary: FPS response
Message-ID: <375@ptk.fpssun.fps.com>
Date: 11 Jan 89 17:27:56 GMT
References: <8901051346.AA19090@ccnysci.UUCP>
Organization: Floating Point Systems
Lines: 37



FROM: Bud Parker, Director of Customer Service
SUBJECT: FPS Computing Customer Response
DATE: January 10, 1989

A couple of items have been communicated across this network in recent
days about FPS customer support on Celerity products.  We value this
feedback and we have taken several steps to respond directly to the
concerns raised.

This is not the appropriate medium to go through the details of how we
are resolving these issues.  We have spoken directly with both of these
customers and we are responding to their needs for excellent customer
support.

We have a strong commitment to meeting our customer's needs through
exceptional customer service.

If you are a customer of ours, whether you use Celerity 1200's or FPS
products, we are committed to meeting your needs with the largest and
best customer service organization in technical computing.

We want your feedback and we ACT on it!  If you have issues or concerns,
please call me or either of my top two guys any time, night or day:

CUSTOMER SERVICE HOTLINE:
1-800-237-7782 (USA)
1-800-237-6611 (Canada)
or call us direct at 503-641-3151
Bud Parker, Director of Customer Service, ext. 3820
Gary Bays, Manager of Logistics, ext. 3410
Al Stewart, Manager of Support, ext. 3704

Thanks for the valuable feedback.

Bud Parker