Path: utzoo!attcan!uunet!lll-winken!ames!mailrus!csd4.milw.wisc.edu!bionet!agate!saturn!ucscb.UCSC.EDU!funkstr
From: funkstr@ucscb.UCSC.EDU (-=/ Larry Hastings /=-)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Desqview screen blanking
Keywords: horror stories about getting Quarterdeck Tech Support on the phone
Message-ID: <5963@saturn.ucsc.edu>
Date: 13 Jan 89 06:27:10 GMT
References: <6211@ecsvax.uncecs.edu>
Sender: usenet@saturn.ucsc.edu
Reply-To: funkstr@ucscb.UCSC.EDU (-=/ Larry Hastings /=-)
Organization: MetaWare, Incorporated
Lines: 29

+-In article <6211@ecsvax.uncecs.edu>, harris@ecsvax.uncecs.edu (Mark Harris) wrote:-
+----------
|
|      By the way, trying to get technical support from Quarterdeck 
| is murder.  Last time I spent 40 long distance minutes waiting in 
| their queue.  I'm reluctant to go through that again.
|      Mark Harris                            mail:harris@ecsvax(UUCP/BITNET)
|
+----------

  The long wait is caused by their "Priority Service" system, which is a
self-feeding loop.  You see, after a couple of long waits on the phone (I've
waited 1.5 hours for Tech Support from them) you get disgusted, and you
buy their $30 "Priority Service" package, which means that whenever you call
you jump to the head of the tech support queue, passing by all the people who
don't have Priority Service, which means that they have to wait longer, which
means they get disgusted and spring for the $30... and on it goes.
  At least they're getting a better phone system in... that evil phone-mail
system is the worst thing to come along since bright neon clothing.

--
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