Path: utzoo!attcan!uunet!munnari!basser!frankng
From: frankng@basser.oz (Frank Ng)
Newsgroups: comp.sys.mac
Subject: Canvas upgrade, lies
Keywords: Deneba, lies, customer support
Message-ID: <1712@basser.oz>
Date: 12 Jan 89 20:58:15 GMT
Organization: Dept. of Comp. Science, Uni of Sydney, Australia
Lines: 22


As a registered owner of Deneba's Canvas 1.02 I had been expecting my
Canvas 2.0 upgrade since December 1988.

When it hadn't arrived by mid-December I rang up Deneba overseas.  I
gave them my name and Canvas serial number, and was told I should be
receiving my upgrade within the week.  After 2 weeks I rang up again,
and was told the upgrade was shipped "yesterday".  I was just on the
phone to them again, and was told I need to pay a $15 shipping and
handling before they will send anything out to me!  Of course no
explanation was given as to why the only way I was to learn of this
fee was to ring them at my own initiative and cost, nor was there any
apology for repeatedly LYING to me.

Why wasn't I told of the upgrade fee the first time I called?  Even if
no overseas upgrade policy had yet been in place, surly they did not
have to lie to their customers!
-- 
Frank Ng			ACSnet:	frankng@basser.oz
Department of Computer Science	ARPA:	frankng%basser.oz@uunet.uu.net
University of Sydney NSW 2006	UUCP:	uunet!munnari!basser.oz!frankng
AUSTRALIA