Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!xanth!mcnc!ncsuvx!ece-csc!ncrcae!ncrlnk!ncrwic!wbcs!bc
From: bc@wbcs.UUCP (Barry Caplin)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Gateway 2000
Keywords: Great company, Great tech. supp.
Message-ID: <134@wbcs.UUCP>
Date: 24 Jan 89 16:13:25 GMT
Distribution: na
Organization: Boeing Computer Services, Wichita KS
Lines: 39

harris@ecsvax.uncecs.edu (Mark Harris) writes:

>My brother is considering buying a Gateway 2000 computer and would 
>like to hear of any relevant experiences from Gateway users.  The 
>machine he's looking at is a 25mhz 386 unit with 1 mb of 60 ns ....
(rest deleted)
  To all who are interested in Gateway 2000 products:

  This is my experience with Gateway.  I bought their 12.5 Mhz 286
system.  I ordered it about a week before Christmas.  They said
it would take about 10 days to leave the plant and then a few days
for shipping.  Well, to my suprise it arrived early!!! Happy New Year!
My 40 Mg. hard disk arrived partitioned with DOS already installed.
Their setup doc. is OK and everything set up and worked fine.  I have
had no problems so far (so what?, I've only had the thing for 3
weeks).
   The big deal that I must mention is their tech. supp.  I have called
them about 4 times with questions and.....They are great!!!  You call
up and leave your name and number with the secretary and they give you
an appointment.  These guys work from about 8AM to 9PM or later (CST).
They have always had the answer (so far) and seem real knowledgeble (sp?).
In fact I was having problems with a cheapo modem I bought from JADE
(JADE's tech. supp. sucks) and I figured I'd ask Gateway.  Not only did
they figure out the problem but the guy had me set up the modem in host
mode and he called me to establish a connect to test the modem.  Maybe
this is standard procedure but I was impressed.  The only problem is
that sometimes you might get an appointment that is a few days away.
That's a small price to pay considering that you'll probably get a 
great answer.
   So, I'm real happy with my 286.  I don't know anything about their
386's, but I think their a great company.
   BTW, I don't have anything to do with them except that I bought
from them and use their tech. supp.

-- 
     "The bus came by and I got on that's when it all began..."
Barry Caplin                    or @: Boeing Computer Service
UUCP: ..!ncrwic!wbcs!bc               PO Box 7730 - M/S K79-51
  OR: ..!bcsfse!wbcs!bc               Wichita, KS 67277  316-526-9564