Path: utzoo!attcan!uunet!husc6!cs.utexas.edu!utastro!bill
From: bill@utastro.UUCP (William H. Jefferys)
Newsgroups: comp.sys.mac
Subject: Re: Lightspeed Pascal 20
Message-ID: <3559@utastro.UUCP>
Date: 22 Jan 89 15:29:52 GMT
References: <13771@cup.portal.com>
Reply-To: bill@astro.UUCP (William H. Jefferys)
Organization: UT AUSTIN Astronomy Department/McDonald Observatory
Lines: 40

In article <13771@cup.portal.com> Mike_G_Newman@cup.portal.com writes:
#I kind of hate acquiring the reputation of being a chronic 
#complainer, but here it is, late January 1989 and I still don't 
#have Lightspeed Pascal 2.0....
#
[Long description of experiences almost identical to mine deleted.]

I finally got mine last week after several expensive telephone calls.
I was told that they are installing an 800 number and will have it
"in a couple of weeks," whatever that means. However, I suggest
the following:

Write to Symantec, 10201 Torrey Ave., Cupertino CA 95104,
Attn: Upgrade Department: Scott Schoeder.

Send a copy of your proof-of-purchase, your registration #, and
a covering letter.

Send it _Certified, with return receipt requested_. That should
get their attention, as well as providing you with leverage should
you have to argue with them on the phone.

Wait a decent interval, and then start bugging them by 
telephone. The number is 408-252-3570. But check the 800
number directory assistance first, you might luck out.

And good luck!!!

BTW, despite all the excellent help that we have gotten from
Rich Siegel (thanks, Rich), no one there seems to have heard
of him. This lack of service from Symantec's upgrade department
is disgraceful. Rich, would it help for you personally to
look into this problem? Thanks.

Bill Jefferys

-- 
Glend.	I can call spirits from the vasty deep.
Hot.	Why, so can I, or so can any man; But will they come when you
	do call for them?    --  Henry IV Pt. I, III, i, 53