Path: utzoo!attcan!uunet!husc6!endor!siegel
From: siegel@endor.harvard.edu (Rich Siegel)
Newsgroups: comp.sys.mac
Subject: Re: Lightspeed Pascal 20
Message-ID: <1059@husc6.harvard.edu>
Date: 22 Jan 89 19:09:04 GMT
References: <13771@cup.portal.com> <3559@utastro.UUCP>
Sender: news@husc6.harvard.edu
Reply-To: siegel@endor.UUCP (Rich Siegel)
Organization: Symantec/THINK Technologies, Bedford, MA
Lines: 40

In article <3559@utastro.UUCP> bill@astro.UUCP (William H. Jefferys) writes:
>Write to Symantec, 10201 Torrey Ave., Cupertino CA 95104,
>Attn: Upgrade Department: Scott Schoeder.

	No "y" in "Torre"... :-)

>Send it _Certified, with return receipt requested_. That should
>get their attention, as well as providing you with leverage should
>you have to argue with them on the phone.

	Excellent advice. 


>This lack of service from Symantec's upgrade department
>is disgraceful.

	I think it's wisest for me not to comment on this.

>Rich, would it help for you personally to
>look into this problem? Thanks.

	But of course! :-)I don't have much contact with Customer Service
(I'm development, not customer or technical support), but I have all of
the relevant information, so I will go bother some people and see what
I can see....

		--Rich




Rich Siegel
Staff Software Developer
THINK Technologies Division, Symantec Corp.
Internet: siegel@endor.harvard.edu
UUCP: ..harvard!endor!siegel
Phone: (617) 275-4800 x305

Any opinions stated in this article do not necessarily reflect the views
or policies of Symantec Corporation or its employees.