Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!unmvax!pprg.unm.edu!hc!ames!oliveb!felix!ccicpg!turnkey!sandy From: sandy@turnkey.TCC.COM (Sanford 'Sandy' Zelkovitz) Newsgroups: comp.unix.xenix Subject: Re: VPIX and other SCO complaints Summary: Not so, Rick Message-ID: <5461@turnkey.TCC.COM> Date: 30 Jan 89 12:45:35 GMT References: <29@ajfcal.UUCP> <363@serene.UUCP> Organization: Turnkey Computer Consultants, Costa Mesa, Ca. Lines: 37 In article <363@serene.UUCP>, rfarris@serene.UUCP (Rick Farris) writes: > > > One thing I haven't seen discussed here, is the fact that some of > "SCOs" analysts are actually part-time contractors, working at home. > I'm not sure of the proportions, but I know there are people out > there (Sandy?) that are paid on a per-call basis. That's the real > reason for the delays in call backs. SCO has to locate a person to > call you, who has to do something with their "real job", and finally > get back to you. > > Rick Farris RF Engineering POB M Del Mar, CA 92014 voice (619) 259-6793 > rfarris@serene.cts.com ...!uunet!serene!rfarris serene.UUCP 259-7757 Rick, SCO has a complete support staff and does not rely on outside contractors to handle complaints, etc. They do, however, recommend outside help, such as device driver programming, system administration, and the like. In some cases, they may also go out for external programming such as the Multiview package, VpiX, and X-windows. SCO has a VERY nice system for Technical Support internally. The call is first given to a "general" support person. If the problem/question is too much that that individual, the call is then given to a specialiced in that area. My only connection with SCO is as a VAR and am recommended to companies to help solve their individual problems. Sandy -- Sanford Zelkovitz XBBS 714-898-8634 UUCP: ....att!hermix!alphacm!sandy ....trwrb!ucla-an!alphacm!sandy ....uunet!turnkey!alphacm!sandy ....ucbvax!ucivax!icnvax!alphacm!sandy DATA: 714-898-8634 VOICE: 714-894-7898