Path: utzoo!utgpu!utstat!jarvis.csri.toronto.edu!mailrus!ames!ucsd!ucsdhub!esosun!seismo!uunet!sco!rosso
From: rosso@sco.COM (Ross Oliver)
Newsgroups: comp.misc
Subject: Re: Looking for Computer Folklore
Message-ID: <1560@viscous.sco.COM>
Date: 9 Feb 89 06:47:51 GMT
Reply-To: rosso@sco.COM (Ross Oliver)
Organization: SCO Technical Support
Lines: 22

From the "Are You Sure It's Turned On?" file:

I work in the the tech support dept. of SCO, a retail UNIX
house.  We once had a customer call in asking how to set up
his machine to run backups unattended at 1am.  We explained
to him how to set up a cron job to do this.  The next day,
he called back, and the conversation with the tech went
something like this:

Customer: I tried to set up cron to run backups last night,
	   but it didn't do anything.

Tech: Well, sometimes cron doesn't notice changes you make to
      its files.  You may have to kill and restart it.

Customer: how do I do that?

Tech: The easiest way is to reboot your machine.

Customer: Oh, we've already done that.  We shut it down last
	  night at 5pm, and brought it back up [realization
	  sets in here] at 8 this morning...oops.