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From: lipton@odin.m2c.org (Gary Lipton)
Newsgroups: comp.unix.wizards,comp.software-eng
Subject: automated software support
Message-ID: <4384@m2c.M2C.ORG>
Date: 13 Feb 89 14:42:35 GMT
Sender: news@m2c.ORG
Reply-To: lipton@odin.m2c.org (Gary Lipton)
Organization: Massachusetts Microelectronic Center, Westboro, Mass.
Lines: 13

Is there such a thing (either PD or commercial) as a UNIX-based package
for managing software support?  The features of such a package would be:
           > keep track of questions and bug reports of users.
           > keep track of actions taken on above.
           > keep records of who received bug report, who the problem
             was referred to, etc.
           > automated cross-referencing, indexing, summaries, etc. 
We have a primitive in-house utility for all this; I would like to know
if something better exists before I go rewrite the whole thing.
Gary Lipton - Massachusetts Microelectronics Center    ##   ## 2 #####
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