Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!sun!imagen!atari!apratt
From: apratt@atari.UUCP (Allan Pratt)
Newsgroups: comp.sys.atari.st
Subject: Re: SLM804 woes
Message-ID: <1339@atari.UUCP>
Date: 7 Feb 89 22:35:50 GMT
References: <40b5c59d.14e07@gtephx.UUCP> <13403@cup.portal.com> <1310@atari.UUCP> <40f0b617.14e07@gtephx.UUCP>
Reply-To: apratt@atari.UUCP (Allan Pratt)
Distribution: usa
Organization: Atari (US) Corporation, Sunnyvale, California
Lines: 30

In article <40f0b617.14e07@gtephx.UUCP> covertr@gtephx.UUCP (Richard E. 
Covert) writes:

> What is the offical Atari policy about repair/replacment of Mega ST2
> which are sent in for repair and which have four megabytes of memory??
> Can I expect to get back my original Mega ST2 (with my four megs of RAM
> intact) or will I get back a Mega ST4, or will I get back a Mega ST2
> without the extra 2 megs. 
> 
> TIA.

I don't know.

I don't set or track Atari policy on repairs and exchanges.  Write to

	Atari Corp.
	1196 Borregas Ave.
	Sunnyvale, CA  94086 
	USA
	Attn: Randy Hain

and ask him.  I don't know if he's the right guy, but I think so.  He
coordinates dealers for field service and the like.  Your dealer should
know who he is, and should know how to get the answer to your question. 
Asking a software engineer is NOT the right way.  (Asking a software
engineer about Atari marketing policy doesn't get you much, either.)

============================================
Opinions expressed above do not necessarily	-- Allan Pratt, Atari Corp.
reflect those of Atari Corp. or anyone else.	  ...ames!atari!apratt