Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!decwrl!sun!imagen!atari!danscott
From: danscott@atari.UUCP (Dan Scott)
Newsgroups: comp.sys.atari.st
Subject: Re: SLM804 woes
Message-ID: <1340@atari.UUCP>
Date: 7 Feb 89 23:19:57 GMT
References: <40f0b617.14e07@gtephx.UUCP>
Distribution: usa
Organization: Atari Corp., Sunnyvale CA.
Lines: 53

in article <40f0b617.14e07@gtephx.UUCP>, covertr@gtephx.UUCP (Richard E. Covert) says:
> 
> 
> to ALLAN PRATT:
> 	I have a Mega ST2 which my local dealer will upgrade to the full four
> megabytes of memory. I question is:
> 
> What is the offical Atari policy about repair/replacment of Mega ST2 which are
> sent in for repair and which have four megabytes of memory?? Can I expect to get
> back my original Mega ST2 (with my four megs of RAM intact) or will I get back a
> Mega ST4, or will I get back a Mega ST2 without the extra 2 megs.
> 
> Of course, my local dealer tells me that I would get back a machine with the same
> of amount of memory as I sent in, but I seem to remember reading that Atari would
> simply send back a stock 2 meg ST. That means that I stand a chance of losing the $500
> investment in meory that I am thinking of adding to my stock Mega ST2.
> 
> Please post your reply as I am sure that their are other STers out here with the
> same concern.
> 
> TIA.

Well, when you send in any equipment to the Customer Relations exchange
program, you get just that, an exchange of your hardware.  In this case a
Mega 2 computer will be replaced with a *DIFFERENT* Mega 2 computer.  Any
mods or enhancements to the computer must be removed or they will be lost
in the exchange.  Memory upgrades and the like will not be transfered to
the new equipment.

Officially, any machine that has been modified will not be accepted for
a warranty replacement, especially if the mod is what caused the failure
in the first place.  Said machines w/ visable tampering will be returned
with the payment uncashed.

The return/repair address to send the equipment is:


Atari Corp.
390 Caribbean Dr.
Sunnyvale, CA  94089
Attn: Door 17

Please inclose a check or money order for $175.00 (if out of warranty, if in
warranty, enclose a photo-copy of the sales receipt) w/ the unit and a
note explaining what is wrong with it.

If you have any questions on either the return policy of Atari or the
status of your return (once mailed), please contact Customer Relations
@ (408) 745-2367.  One of the operators in that dept. will be able to
answer your questions.


Dan/Atari Corp.