Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!csd4.milw.wisc.edu!bionet!agate!ucbvax!AUVM.BITNET!EHARNDEN
From: EHARNDEN@AUVM.BITNET (Eric Harnden)
Newsgroups: comp.sys.atari.st
Subject: RE:Hybrid Arts
Message-ID: <8902081815.AA09471@ucbvax.Berkeley.EDU>
Date: 8 Feb 89 18:13:24 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 16


     I just got a backlog of issues of AtariInfo, so I'm getting this
out a little late...
     I've had recent dealings with Hybrid Arts, and have not had much
difficulty at all. They seem to be putting most of their effort into
the support and development of their SMPTETrack software, so maybe they
are being lax on other stuff, for which there certainly is no excuse,
*but*... Call Them. Having dealt with vendors for some time now, I am well
aware of the frustrations of runarounds and ignorance, but a single phone
call, even if half an hour long, is infinitely more effective than a blizzard
of mail, if for no other reason that it *can't be ignored*. Push it a little.
Get the phone person to connect you to somenone who knows. Remember, answering
people are just operators, most of the time. They need correct info in order
to route you.
              Eric Harnden (Ronin)
v Eric Harnden        atari-info16@score.  2/08/89 Hybrid Arts