Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!pacbell!pbhyd!tse
From: tse@pbhyd.PacBell.COM (Tom Edwards)
Newsgroups: comp.sys.cbm
Subject: Geos 2.0
Keywords: Geospell, Geos 2.0, Help, Berkeley Softworks (BSW)
Message-ID: <1319@pbhyd.PacBell.COM>
Date: 12 Feb 89 23:27:08 GMT
Organization: Pacific Bell, San Ramon, Calif.
Lines: 35

I ran into a problem trying to load the Geospell disk onto Geos 2.0. I'm hoping
someone can help me to rectify the problem. The following is what has trans- 
pired:
On Sept 28, 1988 I purchased Geos 2.0 from Berkeley Softworks (BSW), and on Nov
26, 1988 finally found some time to try and load the software. Following the
instructions to the letter (this is my first experience with loading Geos)
everything went fine until I tried to load Geospell. Instead of the "Geo-
spell installed" message, I got "Error Geospell not installed". So I answered
"OK" (clicked the icon), closed the file (close icon), reinserted the Geo-
spell disk into the drive again, clicked the closed disk drive icon, then
double-clicked on the Geospell application icon (following the directions),
what I got back was a white screen with: C$2B (or CB$2B, unfortunately I didn't
write down the exact error but it had C$2B in it) in the middle of the screen,
and the monitor froze. The only route out was to reboot the system. Now I can-
not load my application disk (get: Operation canceled 1:23 disk error Drive A
track 12 sector 00 (hex)). When I try to load Geospell I get: Operation can-
celed 1:22 (or 1:27, or 1:28) disk error Drive A track 12 sector 00 (hex).
I can however load all the other disks (including write utilities, which was
loaded similarly).
I called BSW the following Monday (Nov 28) and got their recording that the
Technical Help Line is on Q-link, or that you could write to them and they
will answer your letter in the order it is received. Since I don't have a
modem for my 128 (this is being sent via a dumb terminal thru a unix box),
I selected to write BSW. To this day I still haven't heard from BSW, so now
I'm sending a plea out to the world for help (it doesn't appear that BSW
is too timely via mail, I only live 20 miles from Berkeley).
The reason it has been months since I progressed on this is, I kept hoping
for a reply from BSW.
The hardware I have is a 128, 1571 disk drive, Magnavox CM8562 Monitor, and
2 joysticks.

Is there anyone that can help, either in rectifying the disk problem, or
suggest how to get BSW off their rears......

Thanks for at least reading the letter (sorry its so long)