Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!bbn!oberon!sm.unisys.com!ucla-cs!loving
From: loving@lanai.cs.ucla.edu (Mike Loving)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Compu Com Corporation (CCC) 2400-bps modem
Summary: I like 'em.
Message-ID: <20428@shemp.CS.UCLA.EDU>
Date: 12 Feb 89 18:19:21 GMT
References: <9598@pasteur.Berkeley.EDU> <14564@cup.portal.com>
Sender: news@CS.UCLA.EDU
Reply-To: loving@cs.ucla.edu (Mike Loving)
Followup-To: comp.sys.ibm.pc
Distribution: na
Organization: UCLA Computer Science Department
Lines: 18

I have a CCC 2400 baud modem and wanted to say something about their 
service.  I ordered a modem from them and it came (took about 3 weeks just
like they said it would).  When I got it, it did not work at all.  I tried
many things with no luck.  So I called them up; the guy on the phone asked
me a few questions to determine whether I was just having a standard 'did not
RTFM manual' and then said "I'll ship you a new modem out today.  Keep that
one until you get the new one, then keep whichever one you want that works
best and send the other one back."  I was stunned when the new modem arrived
4 days later.  Works great, I have had no problems at all with it.  I'll give
anybody a chance to make good on sending me a bad product (usually the
replacement comes by camel caravan via Constantinople), and these guys were
really good.  I'm impressed with their service.


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Mike Loving          loving@lanai.cs.ucla.edu
                     . . . {hplabs,ucbvax,uunet}!cs.ucla.edu!loving
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