Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!purdue!decwrl!sun!basselope!shiffman
From: shiffman%basselope@Sun.COM (Hank Shiffman)
Newsgroups: comp.sys.mac
Subject: Mail Order Non-Blues
Message-ID: <88437@sun.uucp>
Date: 5 Feb 89 04:38:35 GMT
Sender: news@sun.uucp
Reply-To: shiffman@sun.UUCP (Hank Shiffman)
Distribution: usa
Organization: Sun Microsystems, Mountain View
Lines: 24

I had a few experiences with different mail order operations this week
and thought others might be interested in the results.  I called
MacLand on Tuesday to order a disk drive after seeing their ad in
MacWorld.  I raised a technical question and was immediately put
through to someone who provided the answers.  

When I was reconnected with the order desk I placed my order and was
told the amount of the shipping charge and the total price for my
order.  (No other mail order house I called this week volunteered this
information.)  I was also told that the drive I wanted was back
ordered and that they expected to receive a shipment two days later.
(Again, the other operations didn't volunteer the availability status
of the items in my order.  I had to ask.)

BTW, the drive arrived on Friday via Federal Express, just three days
after I placed the order.  Now *that's* service!

-- 
Hank Shiffman                                     (415) 336-4658
AI Product Marketing Technical Specialist       ...!sun!shiffman
Sun Microsystems, Inc.                          shiffman@Sun.com

Zippy sez:
  NEWARK has been REZONED!!  DES MOINES has been REZONED!!