Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!WINDOM.UCAR.EDU!britt
From: britt@WINDOM.UCAR.EDU (Britt Bassett)
Newsgroups: comp.sys.proteon
Subject: Re: SNMP/SGMP sessions on gateways
Message-ID: <8902101611.AA05052@WINDOM.UCAR.EDU>
Date: 10 Feb 89 16:11:38 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 36

Milo, you must have more pull with Proteon than the average p4200
owner!

I have been trying to get hold of someone at Proteon to supply
me with the software load......

I sent email on Monday of this week to bug-cgw@proteon.com and
still have received no reply.

I called Proteon Customer Support at 508-898-3100 on Tuesday and
left a message.

I called Proteon Customer Support again on Thursday and tried to
get through their maze of non-technical help to someone I could
talk to about what I need.  No luck, so I left another message
for someone to call back.

I called Proteon Customer Support again this morning (Friday) and
tried to tell them the trouble I have been having getting through
to anyone.  They graciously offered to take more messages!  I got
them to transfer me around to Customer Service where I was told to
call my local office.  I asked for some technical help, and during
the next period of phone transfers was hung up on!

I called the local office here in Denver and was told that I should
call Proteon Customer Support!  However, they did graciously
take another message.

Each time I left a clear message that I simply wanted to upgrade
the software on my Proteon p4200.

I am not sure of the next step with proteon, but I will say for
sure that I have never received such a run-around from cisco, only
good service.

-- britt