Path: utzoo!utgpu!utstat!jarvis.csri.toronto.edu!mailrus!ncar!tank!uwvax!shorty!thaler
From: thaler@shorty.CS.WISC.EDU (Maurice Thaler)
Newsgroups: comp.sys.ibm.pc
Subject: Re: Computer Products United 386 16MHZ
Keywords: good customer support
Message-ID: <7233@spool.cs.wisc.edu>
Date: 24 Feb 89 04:59:50 GMT
References: <9675@ihlpb.ATT.COM>
Sender: news@spool.cs.wisc.edu
Reply-To: thaler@shorty.cs.wisc.edu (Maurice Thaler)
Organization: U of Wisconsin CS Dept
Lines: 35


I had a terrible experience with CPU (computer products unlimited). I
ordered a ST251-1 for my AUDIO PROJECTS BBS and told them to put it on
my charge card. It arrived the next week COD w/ a charge card slip, in
other words double billing it. I refused the shipment of course, and
called up immediately to talk to these people.  Since I considered this
a royal mess up, I offered to let him ship it again, blue label, at his
expense or cancel the order. I work at a mail order place, and know that
blue label shipping would cost him about $10. He refused to take care of
free blue label, so I canceled the order and asked for FULL refund. He
said I would have full refund after he received the disk.  
Next week, another disk arrived from CPU. I refused this one as well,
and called them up to explain yet one more time how they had screwed up.
Well to make a long story short, they finally refunded $343 instead of
$412 for the drive. When I called up and complained, they said I had
to pay restocking and shipping, which is nuts since they mis-shipped in
the first place. They REFUSED to make good. 
I called up Master charge who had me write a letter to them documenting
this, which I did. I also sent a duplicate letter to the attorney
general in Sacremento.  Three months later, the rest of the refund
showed up on the master card bill.     
The point is, these guys did not handle this in a way that indicated
they were "good bussinesspeople". I dealt with a person who had not the
best english and it was quite difficult to even be sure I was getting
my point accross to him. I was not impressed at all, and would not
recommend these guys to anyone. The experience of the other person
who wrote about the good deal they got on a 386 makes me suspicious
too,   why did they not want to sell what they were advertising...
I will stick to Hard Drives Intl. in Tempe for hard disks, and 
Dell for computers....



Maurice Thaler   SYSOP  Audio Projects BBS (608) 836-9473
                 SYSOP  Power Board    BBS (608) 222-8842