Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!ames!pasteur!betelgeuse!carlton
From: carlton@betelgeuse (Mike Carlton)
Newsgroups: comp.sys.mac
Subject: Re: Don't buy Hard disks from CMS, they don't honor warranties
Summary: No problem in my case
Keywords: CMS
Message-ID: <10331@pasteur.Berkeley.EDU>
Date: 24 Feb 89 22:03:58 GMT
References: <636@ndcheg.cheg.nd.edu>
Sender: news@pasteur.Berkeley.EDU
Reply-To: carlton@betelgeuse (Mike Carlton)
Organization: University of California at Berkeley
Lines: 29

In article <636@ndcheg.cheg.nd.edu> jeff@ndcheg.cheg.nd.edu (Jeffrey C. Kantor) writes:
>This is one of those warranty horror stories. If you want just the
>summary, look on the subject line.
>
[ ... details of horror story omitted ... ]

While I don't doubt that you had problems dealing with CMS, people should
realize that this isn't always the case.  I can't say what the norm is,
but I had no problems.

My story: after 9 months of fairly heavy usage my CMS Pro-102 internal drive
started showing bad blocks (the same symptom as Mr. Kantor's drive).  I 
called CMS Tech Support and was told to contact my dealer for an RMA number.
It was a simple matter of calling Hardware House where I bought the drive
and asking them to obtain an RMA.  Hardware House returned my call that
same afternoon with an RMA.

I returned my drive to CMS (via overnight shipping) on a Tuesday and
had a new drive in my hands by 9:00 AM Thursday.  I was very pleased
by the speed of their response.

I would hope that your example was an exception, rather than rule.  I
also wish you good luck.

Disclaimer: I have absolutely nothing to do with CMS or Hardware House
other than as a customer.

Regards,
mike (carlton@ji.berkeley.edu   or   ...!ucbvax!ji!carlton)