Path: utzoo!utgpu!jarvis.csri.toronto.edu!mailrus!tut.cis.ohio-state.edu!ucbvax!hplabs!hpda!hpcupt1!maryw
From: maryw@hpcupt1.HP.COM ([Mary Williams])
Newsgroups: comp.sys.mac
Subject: Re: Don't buy Hard disks from CMS, they don't honor warranties
Message-ID: <6150038@hpcupt1.HP.COM>
Date: 24 Feb 89 17:45:37 GMT
References: <636@ndcheg.cheg.nd.edu>
Organization: Hewlett Packard, Cupertino
Lines: 31


	
	I've also heard horror stories about CMS, but the best
	advice I can give is to deal with their warranties
	through a CMS DEALER.  

	I used to work at the campus computer store at UC Irvine 
	(which is about 10 min. away from CMS Headquarters in 
	Tustin CA) and customers would always ask if they could 
	just take it in to CMS for repairs.  This NEVER works!

	From what I understand, CMS repair dept. works best
	when the product is MAILED from a DEALER.  If you hand
	carry a drive in, it'll probably get lost.

	Personally, my CMS SD60 drive died after ~9 months.  
	I took my drive into my local Computerland (at that
	time I was ~400 mi. away from the dealer I purchased
	it from) and they told me that CMS would probably just
	replace it and that should take 2 weeks.  Exactly ten
	working days later I picked up my new drive with its
	one year warranty.

	Of course, I have no affiliation with CMS.  I'm just
	a semi-satisfied customer.

          +---------------------------------------------+
          |  Mary Williams	       Hewlett-Packard  |
          |  ...ucbvax!hpda!maryw        Cupertino, CA  |
          |      "HP doesn't even *like* my Mac."       |
          +---------------------------------------------+