Path: utzoo!attcan!uunet!lll-winken!ames!mailrus!ncar!noao!arizona!naucse!kwc
From: kwc@naucse.UUCP (Ken Collier)
Newsgroups: comp.sys.mac
Subject: Re: Don't buy Hard disks from CMS, they don't honor warranties
Message-ID: <1169@naucse.UUCP>
Date: 25 Feb 89 17:45:36 GMT
References: <636@ndcheg.cheg.nd.edu>
Organization: Northern Arizona University, Flagstaff, AZ
Lines: 34

From article <636@ndcheg.cheg.nd.edu>, by jeff@ndcheg.cheg.nd.edu (Jeffrey C. Kantor):
> This is one of those warranty horror stories. If you want just the
> summary, look on the subject line.
> 
> Last March we ordered three Pro-60 CMS drives which arrived in April.
> Two promptly went flakey, and CMS honored their warranty and promptly
> replaced them.  The third started showing lots of bad blocks over the
> past few months, and its that one that has been the sore point.
> 
> [....story details deleted...]
> 
> And that's the way it stands.  They've got my drive, and I can't get
> hold of anyone on their end who can clear it up.    
> 
> My advice:  AVOID CMS, THEIR DRIVES ARE UNRELIABLE, AND THEY ARE DIFFICULT
> TO DEAL WITH.  

When I was looking for an inexpensive hard drive for my Mac, an Apple dealer in 
Phoenix AZ, also a CMS dealer, told me that CMS was a great buy but the only 
drive of theirs he would buy is their 20 mb.  He said that all of their other 
drives, particularly their 60 mb drive, have been nothing but trouble and that 
CMS has not been particularly good about honoring warranties.  It should be 
noted that I do not know this dealer personally nor am I a regular customer.
Needless to say I did not buy a CMS hard drive and I found it rather interesting
that a CMS dealer was so candid with me.  So, Jeff, it sounds like you are not
alone in your woes.  Good luck dealing with such a company.

Ken Collier
Professor, College of Engineering and Technology
Northern Arizona University
Flagstaff, AZ

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